FILMFEST 2020 FAQs

Welcome to the 41st Aspen Film Festival.

This year’s Festival will be presented in a reimagined, hybrid format, with more chances to celebrate the power of independent film. 

VIRTUAL + IN THEATER + DRIVE-IN = More ways to engage at-home and in-person audiences. We will showcase 13 films virtually, 4 films @ Isis Theatre & 1 very special drive-in experience. Though our world (and the festival) look different this year, we are excited to host our annual celebration of independent film and connect with all of you.  

Because you will have a few different ways to experience this year’s Festival, we want to give you an opportunity to get ready for all the new and exciting changes.

If any of these sections don’t cover your question, drop us a line at info@aspenfilm.org.

SECTIONS

TICKETS + PASS INFO

VIRTUAL SCREENING DETAILS

IN PERSON SCREENING DETAILS

DRIVE IN SCREENING DETAILS

VIRTUAL SCREENING FAQ

TROUBLESHOOTING

SETTING UP YOUR VIRTUAL SCREENING

TICKETS + PASS INFO

Advance purchase is recommended for all screenings as there are a limited number of codes/tickets available per program.

• MEMBER Tickets & Passes:
  • Virtual Full Pass – On sale 9/25 @ EVENTIVE
  • Virtual 5 Film Pass – on Sale 9/25 @ EVENTIVE
  • Opening & Closing Night Individual Tickets – On Sale 10/1 @ EVENTIVE
  • Virtual Individual Tickets – On Sale 10/1 @ EVENTIVE
  • Drive-in Tickets – On Sale 10/1 @ EVENTIVE

• GENERAL ADMISSION Tickets & Passes:
  • Virtual Full Pass – On sale 9/25 @ EVENTIVE
  • Virtual 5 Film Pass – on Sale 9/25 @ EVENTIVE
  • Opening & Closing Night Individual Tickets – On Sale 10/5 @ EVENTIVE
  • Virtual Individual Tickets – On Sale 10/5 @ EVENTIVE
  • Drive-in Tickets – On Sale 10/5 @ EVENTIVE

*All Aspen Film Members get 20% off tickets + passes. Please note that the exclusive member discount will be available through a private online code that Members will need to enter during their transaction. To learn more about becoming an Aspen Film Member, CLICK HERE.

Q.  How much are tickets + passes?

• Virtual Single Tickets:
  • Member Price: $20
  • General Admission: $25
• Virtual Partial Pass: 5 virtual films
  • Member Price: $80
  • General Admission: $100
• Virtual Full Pass: All virtual films
  • Member Price: $200
  • General Admission: $250
• Drive In: 1 Car
  • Member Price: $32
  • General Admission: $40

The fine print: Tickets + Pass purchases will be Non Refundable. However, if you are unable to attend a screening, you may transfer them to another party. Please contact Aspen Film if you need to transfer your tickets.

Q.  How do I purchase tickets for OPENING // CLOSING night?

Tickets for Opening or Closing night @ Isis Theatre in Aspen may be purchased at: EVENTIVE

PLEASE NOTE – Tickets for OPENING or CLOSING night films are NOT INCLUDED in the VIRTUAL PASS. Tickets MUST be purchased separately. 

* Advance purchase is strongly recommended as seating is limited due to social distancing protocols in place for events in Aspen.  All seating will be assigned in accordance with current social distance and count health rules.  If multiple parties are looking to be seated together, please make requests through info@aspenfilm.org, and we will accommodate as best as possible.

VIRTUAL SCREENING DETAILS

Q. What is Eventive?

Eventive is our virtual festival platform and ticketing system all rolled into one. If you have viewed one of our Aspen Film Presents films ONLINE in the recent past, you may already have a login and account. If you are new to us, you must create an Eventive account. Unfortunately at this time there is no way to just purchase individual tickets without an account.

To create an account with Eventive, go to https://watch.eventive.org/ (or, alternately you could go to your desired screening on Eventive)

• Once on Eventive, please click Login in the top right corner, enter your email address or select “connect with facebook” and you will be prompted to create an account.” 
• After your account is created, you can see options for purchasing tickets for virtual streaming titles and the drive-in screening.
• You MUST create an account to access films.

Q.  How do I purchase tickets + passes for VIRTUAL SCREENINGS?

Tickets & Passes for Virtual Festival Screenings will be purchased VIA our EVENTIVE site.

Passes are the easiest way to experience the virtual festival. Pass prices range from $100 – $250 per household.  More info can be found here. 

Individual tickets may be purchased from the Eventive site per film, by clicking on the title once it becomes available to reserve.

Q.  How do I purchase tickets for the DRIVE-IN?

Tickets for the Drive-in Screening will be purchased through our Eventive site.

Tickets MUST be purchased IN ADVANCE ONLINE. NO tickets will be issued at the venue.

Q.  What’s the refund policy?

All ticket & pass purchases are final. However, if you are unable to attend a screening, you may transfer your tickets to another party. If your tickets were purchased online through our Eventive platform, please contact them here for help transferring your tickets. Please contact Aspen Film directly at info@aspenfilm.org if you need to transfer your in-person screening tickets.

IN PERSON SCREENING DETAILS

Q.  Where will the Opening // Closing Festival Screenings be held?

At the Isis Theatre in Aspen.

Q.  What about COVID-19?

This will be a socially distanced event, and we will be honoring all regulations put forth by our local and state governments and public health officials. Social Distancing, Required Masks & Enhanced Disinfecting protocols will all be enforced. Guests are requested to remain home if sick or have been in close contact with anyone experiencing signs of sickness.  We will be doing temperature checks before entering theatres.

Q.  Will I be required to wear a mask?

Yes. Face coverings are required indoors by the City of Aspen.

Q.  What safety measures will be undertaken for these screenings?

Social Distancing: Decals will be placed in high traffic areas (concessions stand, box office, and restrooms) to ensure a 6-ft distance between guests.

Read more about the Isis safety measures here: https://www.metrotheatres.com/covid-19-a-message-from-metropolitan-theatres/

DRIVE IN SCREENING DETAILS

This will be a socially distanced event. Aspen Film will be honoring all regulations put forth by local and state governments, as well as county public health officials. Please only share a vehicle with the people you’ve been “safer at home” with. All attendees must remain in vehicles while viewing the film; no lawn chairs, tents, etc. will be permitted. Restrooms will be available on-site.

Please view additional DRIVE IN GUIDELINES HERE.

Q.  Where will the DRIVE IN be held?

The drive in will take place at Snowmass Town Park – 2835 Brush Creek Road, Snowmass Village, CO 81615. 

Q.  When should I arrive?

All vehicles MUST arrive 30 MINUTES prior to screening. If you are late, you will be turned away! Please have your confirmation printed or available on your phone upon check in.

Q.  What if it snows?

In the event of severe inclement weather, the drive in will be cancelled & refunds will be issued. Unfortunately, we are not able to reschedule due to constraints from the film’s distributor.

VIRTUAL SCREENING FAQ

Q.  How long are the virtual titles available? 

Availability varies by film as mandated by each film distributor.  Screening availability ranges from 2 hours to 72 hours, depending on the film.  Once a film expires, you will not be able to access it again.  PLEASE CHECK THE WATCH WINDOW INDICATED ON EACH FILM’S PAGE.  

Q.  How long do I have to start watching a film virtually once I buy it?

When you “unlock” the film, you will see how long you have to start watching below the “watch now” button on the film page. Once you’ve started watching the film, the indicator will change to show you how much time is remaining in your watch window. We recommend you purchase and “unlock” the film at the time you plan to watch for maximum viewing time.

Q.  Can I stream Aspen Film Festival films if I don’t live in Aspen?

Yes, within the US.

Q.  How many times can I watch a film?

Each film may be viewed only once, but you can resume at any time where you left off.

*Remember to check the availability dates and windows for each film.

Q.  Why can I see a film only once?

This is for security reasons. We don’t want users to pass their login details to other people. If you wish to invite a friend to watch a film, please suggest that they support Aspen Film by buying a ticket or membership. 

Q.  Can I rewind?

Yes, you have complete access to the entire program during your watch window.

TROUBLESHOOTING

Q.  Who do I contact if I have trouble accessing a movie or there is a technical error with a streaming title?

Check out Eventive’s NEED HELP page for technical information. You can chat directly with someone from their support team to troubleshoot any issues.

Q.  I was playing the film but the video looked choppy and my screening was interrupted, what’s that about?

Streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

The following recommendations can also improve your system’s potential to view the films:

• Shut down all other programs
• Try using the Google Chrome browser (which uses less resources)
• Restart your computer and only open Chrome to watch the film
• Deactivate plugins
• Make sure your Operating System is up to date. If you are using an old device, it might be unable to support the streaming of films.

Q.  I clicked on “Watch Film” but the film doesn’t start. Why?

Please try to reload the page. If the problem persists, please CONTACT US.

SETTING UP YOUR VIRTUAL SCREENING

Q.  OK I’m logged into Eventive. How do I stream movies?

To watch on your TV –

If you have an Apple TV, Chromecast, Roku, or any similar device or smart TV, set your computer or mobile device to “airplay” or “cast” to the TV device. Unlock the program on Eventive Virtual Festival, then set your player window to full-screen using the icon at the lower right.

Additionally, if you have an Apple TV or Roku we recommend downloading the Eventive App to watch films that you have already unlocked/purchased through your web browser. 

To watch on your computer, tablet or smartphone –

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.

For more detailed information, please click here.

Q.  Which browser should I use to access Eventive?

We recommend using the latest version of your browser. 

For macOS 10.12 (or later): Google Chrome, Firefox, Safari, or Opera. 

For Windows 7, Windows 8.1 or Windows 10: Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported. 

Q.  Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later.

*Important to note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

Q.  Can I watch content on my Android device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

If Chromecasting, must have 3rd generation or later Chromecast stick.

To Chromecast from a mobile Android device:

Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.

Click the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

Open the content in the Google Chrome browser.

Click the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

Q.  How do I connect my Eventive account with the Eventive app on my TV?

From your TV, Download the “Eventive TV” app onto your Apple TV or Roku.

Once installed it will give you a code to sync with your watch.eventive.org account.

Purchase/Unlock movies using your web browser on your computer, tablet, or mobile devices.

The app can only playback films, not livestream events, chats, or recordings of live streams.

Movies should appear on your Eventive TV app under “My Content” – you many need to refresh the app or select “Browse Channels” and then reselect “My Content” for it to appear.