---

Aspen Film’s Membership Manager will be responsible for overseeing and growing our Membership Program, including developing a more robust member benefit plan. This role is best suited for a people person interested in interacting with Aspen locals and visitors alike. In addition to serving as the primary point of contact for AF Members, this person will act as a liaison to the Aspen Film Isis Theatre management team to handle and resolve member questions at the theater. This is a key role within the organization with large growth potential.

Key Responsibilities

• Ensuring excellent communication with AF Members + maintaining accurate records
• Working with Aspen Film Leadership to develop and grow member benefit initiatives
• Acting as on-site AF liaison to members at all AF events and festivals
• Overseeing all aspects of the membership cycle, including: 
  • Solicitations + mailings
  • Renewals
  • Recognition outreach (digital and print)
  • Processing and recording payments in our CRM
  • Processing and overseeing all member festival passes and communication
  • Maintaining and providing updated member lists for on-screen acknowledgement during festivals
  • Updating newsletter and digital subscription lists, including for the AF Isis Theatre
  • Coordinating volunteers to execute mailings
  • Providing ad hoc reporting on membership and campaign performance
  • Analyzing performance and member cohort data
  • Pushing new membership features and tests forward

Daily Tasks

• Walking potential members through the different membership levels and options
• Assisting with membership renewals and processing payments 
• Responding to member questions in-person, by phone or email
• Assisting members with using their benefits at the AF Isis Theatre
• Maintaining meticulous member records by tracking membership, payment information and member communication and reporting
• Coordinating all member mailing and email campaigns
• Providing membership figures and data for grant writing efforts
• Attending all weekly internal and festival meetings
• Updating all membership information across platforms 

Our ideal candidate will have:

• Stable housing in the RF Valley
• 3-5 years non-profit &/or membership coordination experience 
• An Associates or Bachelor’s Degree. Will consider relevant work experience.
• Experience using CRM software; Salesforce strongly preferred
• Customer Service experience + excellent communication skills 
• Proficiency in Office Suite
• Exceptional attention to detail
• Availability to work evenings and weekends – as needed
• Ability to collaborate across teams and projects without senior oversight
• Comfort handling confidential information
• Desire to be a multi-taking, self-starting superstar
• A sense of humor and ability to handle high-stress situations with grace

 

Compensation: This is a year-round, part-time, hourly position with growth potential. Flex time is possible, but some hours must be worked on-site in our Aspen Office. Working fully remotely is not an option for this role. $26-30 per hour, depending on experience. No relocation stipend available.

To Apply: Send a Cover Letter + Resume to info@aspenfilm.org with the subject Admin Application

 

It is the policy of the Aspen Film to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, income level or any other characteristic protected by law. Under applicable laws, Aspen Film employs only United States citizens and individuals who are authorized to work in the United States.