FAQs

TICKETS + PASS INFO
VIRTUAL SCREENING DETAILS
VIRTUAL SCREENING FAQ
SETTING UP YOUR VIRTUAL SCREENING
TROUBLESHOOTING

 

TICKETS + PASS INFO


Q. When can I purchase passes & how much will it cost?

On Sale dates & Prices are as follows: 

  • March 5th  
    • VIP Pass ($250 GA/ $200 AF Member) 
    • Full Virtual Pass ($150 GA/ $120 AF Member) 
    • 5 Film Pass ($60 GA/ $48 AF Member) 
    • Student/Teacher Pass ($45)
  • March 22nd 
    • Individual Shorts Programs Tickets ($15 GA/ $12 AF Member) 
    • Student/Teacher Individual Shorts Programs Tickets ($5)

 

*All Aspen Film Members get 20% off tickets + passes. Please note that the exclusive member discount will be available through a private online code that Members will need to enter during their transaction. To learn more about becoming an Aspen Film Member, CLICK HERE 

 

Q. What’s included with each Shortsfest Pass?

VIP PASS – GA $250/ MEMBER $200               

Includes access to: 

  • All 11 Short Film Programs 
  • All Program Q&As 
  • Virtual Sip & Chat Sessions 
  • Industry Panels & Workshops 
  • Virtual Awards Presentation 
  • Virtual 2021 Award Winners Program       


FULL VIRTUAL PASS – GA $150/ MEMBER $120         

Includes access to: 

  • All 11 Short Film Programs 
  • All Program Q&As 
  • Virtual Sip & Chat Sessions 


FIVE PROGRAM PASS – GA $60/ MEMBER $48           

Includes access to: 

  • 5 Short Film Programs of your choosing 
  • Program Q&As 

 

The fine print: Tickets + Pass purchases will be Non Refundable. However, if you are unable to attend a screening, you may transfer them to another party.

Virtual Screening Details


Q. What is Eventive?

Eventive is our virtual festival platform and ticketing system all rolled into one. You will need to login to access your tickets, passes, virtual film screenings and Q&As – so please keep track of this information!

 

If you have viewed one of our Aspen Film Presents films online in the recent past, or attended our Virtual Filmfest screenings last fall, you should already have an account. Your login is your email, and your password can be reset by clicking “Forgot Password?” on the Eventive site, if you can’t remember it.


If you are new to using Eventive, you must create an account.
There is no way to purchase Passes or Tickets to Shortsfest without an account.

 

 

Q. Do I need an Eventive account to buy passes/tickets and watch films?

Yes. To purchase and/or use a pass/ticket, you will be required to create an account in Eventive


To create an account & Purchase a Pass with Eventive:

Go to: https://aspenshortsfest30.eventive.org/passes/buy

 

Select the pass you wish to purchase and hit the “BUY” button.

 

A Checkout Box will pop up 

  • If you are an ASPEN FILM MEMBER 
      • After you click the “BUY” button, click “Have a discount code” 
      • Enter the code you were sent via email & hit Apply 
      • You will see the price change and a yellow bar appear saying:  “Your Code” discount applied successfully. 
      • Enter your email and click continue  
      • Follow the prompts to create a password 
      • Enter your payment information if requested & complete the order 
      • You will receive an email confirming your purchase 
      • You now have an Eventive account

     

  • If you are NOT an Aspen Film Member 
    • Enter your email and hit Continue 
    • Choose a password 
    • Follow the prompts to enter payment information  
    • Complete your order! 
    • You will receive an email confirming your purchase

 

Have an Eventive account already?

Go to: https://aspenshortsfest30.eventive.org/passes/buy

Use the Login button in the upper right side of the purchase page to login to your account.

Your login is your email, and your password can be reset by clicking “Forgot Password?” on the Eventive site, if you can’t remember it.

Then click on the pass you wish to purchase and follow the prompts to complete your purchase.

 

 

Q. How do I use my pass or discount?

Passes: When logged into your account, click on “Pre-order Now” or “Unlock Now”. Your pass benefits will be automatically applied. If you do not see the benefits of your pass reflected, confirm that you are logged in under the correct email address.

Discount: Click on “Have a Discount Code.” Enter the code and then click on “Apply Discount.” If the code is not working, please contact Aspen Film to verify that it is correct.

 

 

Q. Can I transfer a pass to colleagues, friends or family?

Yes, you can transfer your Shortsfest Virtual Festival Pass or Individual Tickets to others. Purchase extra passes and share the film festival experience with others by following the instructions HERE.

    1. https://aspenshortsfest30.eventive.org/welcome
    2. Using the menu, go to “My Passes” at the top right.
    3. Next to the pass you’d like to transfer, click the cog (⚙) and then click “Transfer pass.”
    4. Enter the recipient’s email address & click “Submit.”
    5. The recipient will then receive an email link allowing them to either add the pass to their existing Eventive account or to create a new account if they don’t already have one.
    6. Voila! Pass transferred successfully (and you’ll receive a confirmation email so that you know the recipient now has their pass).

 

 

Q. How do I find which Program(s) I’ve purchased or Reserved?

If you’ve already unlocked the movie, visit your Content Library and you should see the film there. You will need to log in first.

If you’re on another device, you can also check your email inbox for the order confirmation email and click the “watch now” button.

Or visit your festival or cinema page and click on the original listing for the film. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page.

 

 

Q. What’s the refund policy?

All ticket & pass purchases are final. However, if you are unable to attend a screening, you may transfer your tickets to another party. If your tickets were purchased online through our Eventive platform, please contact them here for help transferring your tickets.

Virtual Screening FAQs

 

Q. Are there viewing restrictions on virtual titles?

GEOGRAPHIC RESTRICTIONS – Shortsfest Film Programs are geo-blocked to the US only, meaning you cannot view our content outside of the US. The LIVESTREAM Q&A sessions will be viewable worldwide, but not the films themselves.

 

TIME RESTRICTIONS: ALL Shortsfest Programs will be available from 7am MST on April 6th – 11:59pm on April 11th. 

 

Q. How long do I have to start watching a Program virtually once I buy it?

When you “unlock” the Program, you will see how long you have to start watching below the “watch now” button on the film page. Once you’ve started watching the film, the indicator will change to show you how much time is remaining in your watch window. We recommend you purchase and “unlock” the film at the time you plan to watch for maximum viewing time.

 

 

Q. Can I stream Aspen Film Festival films if I don’t live in Aspen?

Yes, you may stream films from anywhere within the US.

 

 

Q. How many times can I watch a film?

Each film may be viewed only once, but you can resume at any time where you left off. 

 

 

Q. Why can I see a film only once?

This is for security reasons. We don’t want users to pass their login details to other people. If you wish to invite a friend to watch a film, please suggest that they support Aspen Film by buying a ticket or membership. 

 

 

Q. Can I rewind?

Yes, you have complete access to the entire program during your watch window.

Setting Up Your Virtual Screening

 

Q. OK I’m logged into Eventive. How do I stream movies?

To watch on your TV

If you have an Apple TV, Chromecast, Roku, or any similar device or smart TV, set your computer or mobile device to “airplay” or “cast” to the TV device. Unlock the program on Eventive Virtual Festival, then set your player window to full-screen using the icon at the lower right.

Additionally, if you have an Apple TV or Roku we recommend downloading the Eventive App to watch films that you have already unlocked/purchased through your web browser. 

 

To watch on your computer, tablet or smartphone –

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

 

If you have an Apple TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone.

 

For more detailed information, please click here

 

 

Q. Which browser should I use to access Eventive?

We recommend using the latest version of your browser.

 

For macOS 10.12 (or later): Google Chrome, Firefox, Safari, or Opera.

 

For Windows 7, Windows 8.1 or Windows 10: Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported. 

 

 

Q. Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later.

 

*Important to note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

 

 

Q. Can I watch content on my Android device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

 

If Chromecasting, must have 3rd generation or later Chromecast stick.

 

To Chromecast from a mobile Android device:

Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device.

 

Click the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

 

To Chromecast from computer:

Open the content in the Google Chrome browser.


Click the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

 

 

Q. How do I connect my Eventive account with the Eventive app on my TV?

From your TV, Download the “Eventive TV” app onto your Apple TV or Roku


Once installed it will give you a code to sync with your watch.eventive.org account


Purchase/Unlock movies using your web browser on your computer, tablet, or mobile devices.


The app can only playback films, not livestream events, chats, or recordings of live streams.


Movies should appear on your Eventive TV app under “My Content” – you many need to refresh the app or select “Browse Channels” and then reselect “My Content” for it to appear.

Troubleshooting

 

Q. Who do I contact if I have trouble accessing a movie or there is a technical error with a streaming title?

Check out Eventive’s NEED HELP page for technical information. You can chat directly with someone from their support team to troubleshoot any issues.

 

 

Q. I was playing the film but the video looked choppy and my screening was interrupted, what’s that about?

Streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, or if you have several wifi enabled devices connected simultaneously, you may experience problems during playback. If you’re on wifi, try moving closer to your router. You may also try connecting directly to your router via an ethernet cable.

The following recommendations can also improve your system’s potential to view the films:

    • Shut down all other programs
    • Try using the Google Chrome browser (which uses less resources)
    • Restart your computer and only open Chrome to watch the film
    • Deactivate plugins
    • Make sure your Operating System is up to date. If you are using an old device, it might be unable to support the streaming of films.

 

 

Q. I clicked on “Watch Film” but the film doesn’t start. Why?

Please try to reload the page. If the problem persists, please CONTACT US.