2020 SHORTSFEST FAQs

Registration and Screenings

How can I watch a film?
You must purchase a virtual ticket at AspenShowTix.com or by calling 970.920.5770. Once you have a Shortsfest Program Access Code, you will need to create a Festival Scope account by visiting www.festivalscope.com.  You then go to the Shortsfest page to being watching your Program(s).
 
How many times can I watch a film?
Each film may be viewed only once, but you can restart at any time where you left off. Remember to check the availability dates for each film.
 
Why can I see a film only once?
This is for security reasons. We don’t want users to pass their log in details to other people. If you wish to invite a friend to watch a film, please suggest they purchase an access code!
 
I am a film professional member of Festival Scope Pro, do I need to register again?
Yes, this initiative is addressed to the general audience and is based on a separated registration system.
 
I had to interrupt a screening, will I be able to start back from where I left off?
Yes! The next time you choose to watch the film, it will automatically start from where you left off, even if you use a different digital device.
 
Can I rewind the film if I missed a scene?
Yes, you can rewind approximately 5 minutes to watch the scene you missed.
 
I forgot to pause the film and I missed more than 5 minutes. What can I do to solve this issue?
Send us a request for an extra screening to contact@festivalscope.com! Please use with moderation…
 
For how long is a film available for screening on Festival Scope?
Shortsfest Programs will be available from 12:01 a.m. March 31 through 11:59 p.m.  April 5, Mountain Time.
 
Can I receive an invoice?
You should automatically receive by e-mail a receipt of your purchase. If you need an invoice, please contact boxoffice@cityofaspen.com.

 

Technology

I was playing the film but the video looked choppy and my screening was interrupted, what’s that about?
In most cases it’s due to a slow or unstable Internet connection. Please try with an alternative connection.
Also please make sure your computer meets the system requirements:
  • At least 2 GB RAM
  • At least 2 Ghz processing power

The following recommendations can also improve your system’s potential to view the films:

    • Shut down all other programs
    • Try using the Google Chrome browser (which uses less resources)
    • Restart your computer and don’t do anything else except starting Chrome and watching the film
    • Deactivate plugins
    • Make sure your Operating System is up to date. If you are using an old device, it might be unable to support the streaming of films. In case you are using an iMac or a MacBook Pro, the platform is compatible with OS 10.10 and+

You can also try with a different computer if the issue still occurs.

 

How can I watch films on Festival Scope with my iOS (iPad etc) or Android device?
Use your preferred iOS or Android browser to watch films on your device.

 

I clicked on “Watch Film” but the film doesn’t start. Why?
Please try to reload the page. If the problem persists, please contact us at contact@festivalscope.com.

 

Which browser should I use to access Festival Scope?
Festival Scope is compatible with the latest versions of Internet browsers (Firefox 43 and+, Internet Explorer 11 and+, Chrome 48 and+, Safari 10 and+). Please make sure to update your browser regularly to fully benefit from the platform.


Why does the image quality of the films change sometimes?
The quality of the image depends on the quality of the source we receive from rights holders to encode films. Please consider that we always use the best available material.


Can I watch films using my TV or video projector?
Yes you can. In order to watch films on your TV or by using a video projector you need a PC-to-TV or PC-to-projector cable. The Festival Scope platform is also compatible with Chromecast using the Google Chrome browser. If you encounter problems please let us know and we’ll do our best to help you.

 

Here are some helpful videos on how to watch on your TV.
YouTube
Tom’s Guide
PC Mag
Smart Home Beginner

 

Contact Us

How I can offer some feedback and suggestions to Festival Scope?
We would be happy to hear your opinion and suggestions. To do so, please send us an e-mail to contact@festivalscope.com.